Shipping Policy

Shipping Policy

Thank you for choosing Pocket Arcade, your ultimate destination for handheld consoles! We are dedicated to providing you with a seamless and enjoyable shopping experience. Below, you will find our shipping policy to guide you through the process of receiving your order.

Processing Time: We understand that time is of the essence when it comes to receiving your new gaming console. That's why we offer fast 1-3 day processing for all orders. Once your order is successfully placed and payment is confirmed, our team works diligently to prepare your package for shipment.

Delivery Time: At Pocket Arcade, we strive to deliver your order to your doorstep as quickly as possible. Our estimated delivery time is 1-3 weeks, considering various factors such as order volume, shipping distance, and customs procedures (if applicable). Please note that this is an estimate and actual delivery times may vary.

Shipping Methods: We partner with reputable shipping carriers to ensure the safe and efficient delivery of your handheld console. The shipping method used will depend on the destination and availability. Rest assured that we select the most reliable option to guarantee the secure transit of your order.

Shipping Rates: We offer competitive shipping rates for all orders. The shipping cost will be calculated based on the weight of the package, shipping destination, and the selected shipping method. You can view the shipping cost at the checkout before finalizing your purchase.

Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. This will allow you to monitor the progress of your package and estimate the expected delivery date. Simply click on the tracking link provided to access the carrier's website and enter your tracking number.

International Shipping: Pocket Arcade proudly serves customers worldwide. However, please note that international orders may be subject to additional customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are beyond our control. We recommend contacting your local customs office for more information regarding import regulations and potential fees.

Shipping Address: To ensure accurate and timely delivery, please provide a complete and valid shipping address during the checkout process. We are not responsible for any delays or misdelivery caused by incorrect or incomplete address information provided by the customer.

Shipping Exceptions: In rare cases, unforeseen circumstances or events beyond our control may cause delays in the shipping process. If such a situation arises, we will promptly notify you via email or phone and work diligently to resolve the issue.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your Pocket Arcade handheld console reaches you swiftly and securely.

Happy gaming! The Pocket Arcade Team